Hostinger on Trustpilot: the score, the complaints and what 200 reviews show

Trustpilot is an international review site, and a 4.6 is the starting point. But the score sums up a lot, and the profile page itself tells you how it was built. The table gathers what the page showed on October 24, 2026.

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Two things changed between our two readings: the total grew by 95 reviews in five days, and the response rate to negative reviews went from 98% to 99%. The percentages per star did not move.

The page also shows the language of the reviews: on October 24, 44,546 were in English, 8,744 in Spanish, 8,606 in Portuguese and 3,340 in French. So the score is global, not the opinion of one market.

What the table does not show is who gets invited and who writes on their own. That is where the next chapter starts.

To see what sits behind the 4.6, on October 24, 2026 we read the 100 most recent one-star reviews and the 100 most recent five-star reviews, in all languages. Trustpilot labels each review as “Invited”, when the company sent the request, or as organic, when the person came on their own. The table compares the two groups.

First, five-star reviews arrive much faster and almost all of them by invitation: 100 in about five days, 78 of them invited. One-star reviews take about 18 days to reach 100, and 92 are organic. Our reading: the invitation pushes the average up. The score measures the customers who were invited and answered, not all customers.

Second, one-star reviews are almost four times longer. They describe a concrete problem, with dates, products and amounts. Five-star reviews are usually one sentence.

Third, one in seven one-star reviews in our sample is praise given with the wrong rating: 14 of the 100 have positive text, such as “Great hosting” or “easy to use”, under one star. Even so, 6.9% of 73,411 is still about 5,100 people who were very unhappy. The share is small; the number of people is not.

After setting aside the 14 misrated praises, 86 real complaints were left among the 100 most recent one-star reviews. We read the titles and excerpts and tagged each complaint by theme, and one complaint can carry more than one theme, so the counts are approximate. These are the themes, from the most to the least cited:

• AI support and not reaching a person: about 45 of 86. Part of these are about the AI tools of the website builder, not about support.
• Billing, renewal, refunds and fees: about 38. This includes the price going up after the promotional period, an automatic renewal the customer did not expect, and the fee to recover an expired domain (76 euros in one review, 150 in another).
• Domains: about 27, covering suspension, transfer, registration and recovery.
• Email down or unreachable: about 19.
• Site or VPS down, or maintenance without notice: about 18, including a production VPS stopped for 27 hours.
• Account or service suspended without a clear explanation: about 16, some of them after a chargeback.
• VPS with CPU throttling: at least 4.

The most frequent countries among the 100 one-star reviews were the United States (18), India (14), France (8), the United Kingdom (6) and the Netherlands (6).

Trustpilot itself publishes an automatic summary of the profile, generated by the site’s AI from 12,464 reviews. It lists as praise a stable hosting service, helpful support with fast human agents on technical problems, and a panel that is easy for beginners. It lists as complaints a very automated service with difficulty reaching a person, hard account recovery, billing, and strict rules for domain renewal. That matches what we found in the sample.

The first theme deserves a note. In the titles we read, the recurring complaint is not a wrong answer but not getting past the AI agent to a person. Our reading: for a customer with a site down, that wait is the problem.

Billing and renewal were the second theme in our sample, about 38 of 86 complaints. On hosting, part of that has a known mechanism. When automatic renewal is on, the product renews before it expires and is charged to the payment method on file. Hostinger’s help center says so, and also says the option can be turned off at any time, without affecting the service until the expiry date.

Turning renewal off has a risk too: without another plan ready, the site can go offline on the expiry date. That is why the help center itself recommends keeping renewal on for anyone who plans to continue.

The renewal price and what the SONAR20 code covers are in the SONAR20 coupon article. Here the point is different: knowing where the option is and how to turn it off.

According to Hostinger’s help center, read on October 19, 2026, the path is this:

• In your account's billing area, open the invoices section.
• Go to your list of services or subscriptions.
• Open the three-dot menu next to the product.
• Go to the renewal settings for that product.
• Turn off automatic renewal and save the change.

With the option off, the product stays active until the expiry date. To turn it back on, you need a payment method on file. The help center also says that if renewal is one day or less from expiry, you must renew manually before turning the option back on. Menu names can change, so look for the automatic renewal option in the billing area.

On Trustpilot, the company says it responds to 99% of negative reviews, usually within 24 hours. In our sample, 80 of the 86 complaints had a reply; the six without one had all been posted in the previous 24 hours. The page also warns that the company may use AI in its responses.

We counted the replies and did not grade them, so this text does not say whether the answers solve the problem. Before buying, read a few replies on the profile, especially the ones about billing and about reaching a person.

Bruno, who also signs this text, has been a Hostinger customer since 2024, for more than 24 months: Business hosting, a KVM 2 VPS, Business email and domains, all with automatic renewal. The Em Casa com Cecília site runs on Hostinger.

Each time he had a problem, support solved it, mainly the AI agent, and he has never seen the service go down.

That is his account, with his use, and it needs an honest counterpoint: the AI support that solved his problems is the theme that shows up most in the complaints we read, about 45 of 86, even if part of them are about the AI tools of the website builder. His case says nothing about someone who could not get past the agent, or who was charged without expecting it.

Reclame Aqui is Brazil’s public complaints site, where each complaint and the company’s reply are published and the customer says whether it was resolved. On October 19, 2026, Hostinger’s profile there, with data up to September 30, 2026, showed the site’s top reputation tier (“Great”), a score of 8.6 over 6 months and 8.4 over 12 months, 99.3% of the 1,352 complaints from those 6 months answered and 88.6% marked as resolved. The most cited problem in the general ranking (last 3 years) was improper charges, at 21.72%. That coincides with the billing and renewal theme of the Trustpilot sample.

Going by Trustpilot, yes. On October 24, 2026, the score was 4.6 from 73,411 reviews, 87.1% of them five stars, and the company answered 99% of the negative ones, 80 of the 86 complaints in our sample.

The caveat is how the score is built and what the complaints say. The profile is managed by the company, which invites customers to review: in our sample, 78 of the 100 most recent five-star reviews were invited and 92 of the 100 most recent one-star reviews were organic. The complaints center on AI support with no way to reach a person, on billing and renewal, and on domains. Reclame Aqui, in Brazil, confirms the billing theme with improper charges at the top of its ranking.

In practice: check the renewal date, turn off automatic renewal if you do not want to continue, and read a few one-star reviews and the replies on the profile before buying, because the numbers change every month.

If you have decided to buy, enter the code SONAR20 in the coupon field of the cart, or come in through the link: 20% off the first period. The Hostinger page has the details. We have not tested renewal with the code, so check the price in the cart. The SONAR20 coupon article explains how to enter it. If your question is Black Friday, the campaign guide shows the total with the code, and the article on trust covers refunds and the company’s security.

The Trustpilot profile figures were read on October 19 and October 24, 2026, from the profile page; the screenshots are from October 19. The sample of 200 reviews (the 100 most recent one-star and the 100 most recent five-star reviews) was read on October 24, 2026, and the theme counts are our reading of titles and excerpts, so they are approximate. The Reclame Aqui figures come from screenshots taken on October 19, 2026, with data up to September 30, 2026. The help-center text was read on October 19, 2026. These numbers change every month, so check them before deciding.

Purchases with the SONAR20 code or through the link may earn Bruno a commission. There is no brand partnership, and the commission does not factor into this analysis.